The current rules in Spain are the Law 26/1984, General for the Defense of the Consumers and Users. This law is considered to be a basic state juridical frame on the subject of consumption. In line with the beginning and current guidelines in this matter in the European Union, «he aspires to provide the consumers and users of a legal instrument of protection and defense». His targets are: To establish, on strong and direct bases, the effective procedures for the defense of the consumers and users. To have the legal frame adapted to favor an ideal development of the associative movement in this field. To declare the beginning, criteria, obligations and rights that form the defense of the consumers and users and that, in the ambience of his competitions, will have to be born in mind by the public powers in the performances and future developments in the frame of the doctrine placed by the Constitutional Court. We think that legislative lagoons still exist that to cover and too many imbalances in the relations between companies and consumers, for it it is important to make to cost our rights as consumers and protest when it is necessary, in spite of being more sensitized by the topic. The culture as client - consumer is a subject that still has earring at present, and only across the institutions and corresponding protection organisms the possible claims can be realized. Logically the first step is to come to the company to realize the claim and, only if we do not receive the suitable answer to our complaint, they take control of other classes between which emphasizes the Omic (Municipal Office of Information to the Consumer), the OCU (Consumer society), etc.